Payment Policy
At Osena London, we aim to provide a secure and straightforward checkout experience. This Payment Policy explains the payment methods we accept and how payments are processed through our website.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
The payment options available to you may depend on your device, browser, location, and the payment methods enabled at checkout.
Currency
All prices on osenalondon.com are displayed and charged in British Pounds Sterling (GBP), unless otherwise stated.
If your payment method is linked to an account using a different currency, your bank or payment provider may apply its own exchange rate or additional fees. These charges are determined by your payment provider and are not controlled by Osena London.
Secure Payments
Payments made through our website are processed using secure payment technology provided by trusted payment service providers.
Our website uses SSL encryption to help protect information transmitted during checkout.
Osena London does not store your full credit or debit card number, card security code, or other complete payment credentials on our systems.
Payment Authorisation
When you place an order, your payment method may be authorised or charged as part of the checkout process.
You must provide accurate and complete billing and payment information and be authorised to use the payment method submitted with your order.
Billing information should match the information held by your bank or payment provider where required.
Payment Verification
For security and fraud-prevention purposes, we or our payment providers may perform additional verification before approving a transaction.
In some cases, we may contact you to request additional information reasonably necessary to verify your order or payment.
If a payment cannot be verified or authorised, the order may be delayed or cancelled.
Payment Declines
If your payment is declined, please check that:
- Your payment details have been entered correctly
- Your billing information matches the information held by your payment provider
- Your card has not expired
- You have sufficient available funds or credit
- Your bank has not blocked the transaction for security reasons
If the issue continues, please contact your bank or payment provider directly.
Order Confirmation
After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.
An order confirmation acknowledges that we have received your order. Your order remains subject to availability, successful payment verification, and acceptance in accordance with our Terms of Service.
Payment Errors
If you believe you have been charged incorrectly or notice an unexpected payment issue, please contact us at support@osenalondon.com.
Please include your order number and relevant transaction details so we can review the issue.
Refunds
Approved refunds are issued to the original payment method used when the order was placed.
Once a refund has been processed by us, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Please refer to our Return and Refund Policy for further information about refund eligibility and return procedures.
Fraud Prevention
We may review, hold, or cancel orders where we reasonably suspect fraudulent activity, unauthorised payment use, incorrect billing information, or other security concerns.
We may also request additional verification before processing an order where reasonably necessary to protect our customers and our business.
Contact Us
If you have questions about payments, billing, or a transaction, please contact us:
Osena London
1 Greenwood Ave
Clifton, Swinton
Manchester M27 8RZ
United Kingdom
Email: support@osenalondon.com
Business Hours: Monday to Friday, 9:00 to 17:00 UK time
We aim to respond to customer enquiries within 12 working hours.