Contact Information

We are here to help with questions about your order, products, returns, shipping, payments, or any other enquiries relating to Osena London.

Customer Support

Osena London
1 Greenwood Ave
Clifton, Swinton
Manchester M27 8RZ
United Kingdom

Email: support@osenalondon.com

Website: osenalondon.com

Business Hours

Monday to Friday: 9:00 to 17:00 UK time

Saturday, Sunday, and UK public holidays: Closed

We aim to respond to customer enquiries within 12 working hours.

Order Enquiries

If you are contacting us about an existing order, please include your order number and the email address used when placing your order. This will help us locate your order and assist you more efficiently.

Returns and Refunds

Before returning an item, please contact us at support@osenalondon.com to request return instructions.

Please do not send products to our business address without first receiving return authorisation and the correct return instructions from our customer support team.

Shipping and Delivery Support

If you have a question about the delivery status of your order, please include your order number when contacting us.

Where tracking information is available, we recommend reviewing your tracking details before contacting customer support.

General Enquiries

For questions about our products, sizing, website, policies, or services, please email us at support@osenalondon.com.

Contact Us

Osena London
1 Greenwood Ave
Clifton, Swinton
Manchester M27 8RZ
United Kingdom

Email: support@osenalondon.com

Business Hours: Monday to Friday, 9:00 to 17:00 UK time

Response Time: Within 12 working hours